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Data Deletion

Data Deletion Instructions

Last updated: August 2026 · Effective: August 2026

You can delete the data SmartPRO Hub holds about you at any time, and you do not need to close your account to do it. This page explains how — including how to remove data obtained from Facebook and Instagram.

1. Delete Facebook or Instagram data

If you connected a Facebook Page or Instagram business account to SmartPRO Hub, disconnecting it removes the access token and the cached page data we hold for it:

  1. Sign in to SmartPRO Hub and open Settings → Integrations.
  2. Find the connected Facebook or Instagram account.
  3. Select Disconnect. The stored access token, page identifiers, account name, and cached engagement statistics for that account are deleted immediately.

You can also revoke SmartPRO Hub's access from Meta's side at Facebook Settings → Apps and Websites. Revoking there stops all future access; to also erase what we already hold, disconnect in SmartPRO Hub or email us using the request form in section 3.

2. Delete your SmartPRO Hub account and all associated data

Deleting your account erases your profile, your company's records where you are the sole administrator, and every connected social account. Some records must be retained for a limited period — see section 4.

  1. Email info@thesmartpro.io from the address registered on your account.
  2. Use the subject line Data Deletion Request.
  3. Tell us whether you want your whole account deleted, or only specific data (for example, only Meta Platform Data).

3. What happens next

  • We acknowledge your request within 2 business days.
  • We verify that the request comes from the account holder before acting on it.
  • We complete deletion within 30 days and confirm in writing what was deleted.
  • Data removed from live systems is purged from encrypted backups within a further 90 days.

4. Data we must retain

Omani law requires us to keep certain records even after a deletion request. These are retained in isolation, used for no other purpose, and deleted once the retention period ends:

  • Payroll and WPS records — retained as required by Oman Labour Law (Royal Decree 53/2023).
  • Tax and VAT records — retained as required by Omani tax law.
  • Audit logs — retained to evidence who acted on tenant data, without personal content.

Meta Platform Data is never part of this retained set. It is deleted in full when you disconnect the account or request deletion.

5. Contact

SmartPRO Hub — Falcon Eye Group LLC
Muscat, Sultanate of Oman
Email: info@thesmartpro.io

If you are not satisfied with our response, you may lodge a complaint with the Ministry of Transport, Communications and Information Technology of Oman under the Personal Data Protection Law.